Fitbit Ionic Swim Mode - Screen Blank

[Shu_]

Hi there,

I bought a Fitbit Ionic in April 2020 and only went swimming just yesterday with it. It was fully charged prior and managed to clock the distance swam for about 5 laps. After which the screen went blank and dead. 

I’m unable to restart the watch too and don’t dare to charge it yet in case water got in. But it’s supposed to be waterproof right?

Would appreciated some help here please. 

[SilviaFitbit]

@Shu_ A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the detailed information shared and the restart that you tried to perform. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

Your Fitbit Ionic is swimproof in a lake, pool, or ocean (up to 50 meters), learn more about it by checking this article. 

I'll be around if you have any additional questions! 

[Shu_]

Hi Silvia, thank you for the reply. Awaiting the Support Team’s help. 

[Nvanp]

I've never had trouble with fitbits until today. Went swimming in a pool today with a fully charged ionic fitbit. When I got home the screen logo was flashing, then died. Have tried holding the buttons etc, charging but nothing. Love fitbit but as an expensive watch not very happy. Meant to be waterproof??

[SilviaFitbit]

@Shu_ That's great! 

@Nvanp Welcome to the Fitbit Community. Thanks for letting me know what you experienced with your Ionic after you went swimming. 

I appreciate the troubleshooting tried prior to posting, I see where your disappointment is coming from. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.