Fitbit Ionic Wont turn on

[Kennagr]

After multiple attempts of troubleshooting my Ionic will not turn on. My one year warranty just got over. Fitbit only offered me 25% off of a new device. With no solution or sympathy to why mine (still new) randomly turned off. Has anyone else had this happen?  Any other good watches out there? 

[RicardoFitbit]

Hello @Kennagr, welcome to the Community Forums!

I appreciate the information and details that were shared in your post, sorry about the inconvenience experienced with your Ionic device. Since our Customer Support team already provided you with assistance regarding this situation, my best advise will be to contact them back if you have any additional questions about the outcome of your case. Also, you can check our warranty policies for a better understanding, when it comes to a warranty-related procedure, they refer to such information to move forward.

Let me know if you have any additional questions, I'll be here.

[krorper91]

Do a search and you will see this is a HUGE defect with their watch that they are not standing behind.

[OneF]

Same thing happened to me! Bought my Ionic July 10th 2018, it died August 26th 2019! Same offer from Fitbit! That's mighty fishy! $300 kaput! 

[RicardoFitbit]

Hello guys @krorper91 and @OneF, it's nice to see you both participating here in the Community Forums, my apologies for the delay in responding your posts.

Thanks for taking the time to share your thoughts and personal experience with us, my apologies for the inconvenience that was experienced with your Ionic devices and with the outcome that our Customer Support team gave. As per previously mentioned, for a better understanding of the outcome of your cases with them, please check our warranty policies because they refer to such information when it comes to a warranty-related process.  

I'll be around if you need anything else.