Ionic will not turn on.

[BWM57]

My Ionic will not turn on either. 

It was operating fine then I looked and it was off. I can’t tell if it’s charging because it will not turn on or do anything. I tried several chargers and nothing happens. 

[RicardoFitbit]

Hello @BWM57, it's nice to see you again participating here in the Community Forums!

To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Let me know if you have any additional questions, I'll be here.

[BWM57]

Completely unresponsive.
I have tried all of the suggested solutions.


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Sent from Workspace ONE Boxer

[nanaschieltz]

My Ionic Fitbit was working this morning and now it is blank.  Nothing is blinking from the back.

[RicardoFitbit]

Thanks for your reply and update @BWM57. Welcome to the forums @nanaschieltz, sorry for the delay in replying.

@BWM57 Thanks for the clarification and for trying the steps that were previously shared. I was informed by our Customer Support team that they already provided you with assistance regarding this situation, therefore, I recommend you to contact them back if you have any additional questions about the outcome of your case. Don't hesitate to contact me back if you need anything else.

@nanaschieltz I appreciate the details that were shared in regards your Ionic. To move forward with this situation, can you please let me know if the steps that were shared on my previous post were already took into consideration? Keep me posted.

See you around.

[Jmcdonald]

My itonic was working and now is completely dead! I tried all the restarts and contacted customer service. They did not even help! They sent me discounts on Versa and other Fitbits! 

Said im out of warranty 

[RicardoFitbit]

Hi @Jmcdonald, it's nice to see you again participating. Sorry for the delay in replying. 

Thanks for taking the time to share your personal experience with our Support team. Since you already contact them and they provided you with information regarding your Ionic concern, I recommend you to contact them back if you have any additional questions about the outcome of your case. You can also check our warranty policies because they refer to such information for any warranty-related procedure.

Let me know if you have any additional questions, I'll be around.