My experience with Fitbit Ionic

[JJ510]

So I already had to replace my Ionic earlier this year when it wouldn't charge and just died.  Luckily it was in warranty and they sent me a replacement.  Lately it has been a little glitchy - it will shut off in the middle of a workout (especially during a swim) - and it wasn't syncing with my phone. My charger broke so while I waited for a new one from Amazon, the battery went to 0%.  After recharging, the date and time were stuck on 2 days behind (when the battery died).  I couldn't get it to reset because it wouldn't sync.  I went through all the troubleshooting steps and just called customer service and went through them again to no avail.  Luckily, they are extending my warranty (they said it expired last month) and sending me a replacement again. 

Moderator edit: Subject for clarity 

I like the watch but I'm beginning to think I should have just spend the extra money for one the higher end Garmin watches.  I do triathlons and Fitbit still hasn't pushed an update to add an open water swim function.  From all of the threads on this site, it's obvious there is a serious problem with these things so it's inevitable that it will break down again. 

[RicardoFitbit]

Hello @JJ510 welcome to the Community Forums, thanks for bringing this to my attention.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit Ionic and the assistance that was provided by our Customer Support team, your understanding and patience with this situation is appreciated. Let me share with you that we are always striving to improve the Fitbit experience with our products and services, therefore. the feedback that was provided in your post is really helpful for us to evaluate our procedures.

Don't hesitate to contact me back if you have any additional questions, I'll be here.

[GarBear89]

I'm worried cause they are sending me replacement and I've only used for
few weeks.

Think he said after this no more replacements...?
Did you hear that too....I'd so what's point if dies again?

[JJ510]

Warranty is good for a year. Mine was up a week ago but I think they felt bad that this was already a replacement so they covered another replacement. I think out of warranty they give a discount on a new one.

Oddly enough, my Ionic mysteriously fixed itself in the middle of my triathlon yesterday even though I wasn’t near my phone. It’s almost as if using the GPS on the bike and run made the time and date sync. I think I’ll always be waiting for it to break again

Sent from my iPhone

[RicardoFitbit]

Hello! It's a pleasure to continue assisting, sorry for the delay in responding. Thanks for your reply @JJ510. It's also nice to see you again participating here in the Community Forums @GarBear89.

I appreciate the details that were shared in both of your posts regarding the replacement devices that were sent by our Customer Support team. My best advise for you guys will be to check our warranty policies for more information. Also, you can contact our Customer Support team again if any additional questions remain unresolved about how the replacement process works. 

Don't hesitate to contact me back if both of you need anything else, I'll be here.