"Screen Wake Auto / Notifications On" message

[Peter_in_LA]

Starting this morning, Sun 8/25/2019, my Ionic started vibrating a notification and showing the "Screen Wake Auto / Notifications On" message.This happens every few seconds at time.  It can be when I am moving or at rest.  Even when off my arm.  I took the cover I use off of it and it still happens.  Vibrate, show the screen, goes dark, push left button, see the screen again, push left button, see the clock, it vibrates again.

I can change the options Auto/Manual and On/Off by touching the screen but the behavior still happens.

I tried an Ionic power off.  No change.  

I tried unpairing and forgetting the Ionic from my phone (the Screen Wake Screen is associated with the Connect Phone screen) and it caused no change.

My Ionic is now useless.  Any ideas?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Peter_in_LA, welcome to the Community Forums!

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, thanks for all the details that were shared in your post. To better assist you with this and so we can move forward, can you please send me a picture of the error message that's shown on your Ionic's display? You can refer to this post to do so. 

Keep me posted. 

[Boate8]

My iconic started doing the same thing. It just keeps toggling between “Up to date no new messages and the Go for a Run” screen. I have tried multiple resets and no change. 

[Peter_in_LA]

Thanks, RichardoFitbit, for your kind words and the post on how to add pictures.

[Peter_in_LA]

Thanks, @RicardoFitbit for your kind words and great instructions on how to add photos.

Today, the issue seems to have stopped.

Clearly, this issue was caused by something pushing the left button and having it get stuck.  I still could get the left button to function but it would quickly settle back into the repeated showing the messages I posted.

If it shows up again in the next few days I will update you all.  If not repeated by the weekend I will mark this solved.  I figure Murphy got involved somewhere in this.

Thanks!

[Peter_in_LA]

Well, this seems fixed by time, nothing I did had an effect.  I hope it never happens again.

Thanks!

[RicardoFitbit]

Hi @Boate8, welcome to the Community Forums! Thanks for your reply @Peter_in_LA, my apologies for the delayed reply. 

@Boate8 Thanks for bringing this to my attention and for trying the restart process that was previously shared. To avoid that there's something that's pushing the left button, please 

@Peter_in_LA Thanks for your update, the information that was shared and the picture that was posted, I'm happy to know that your difficulties were resolved. Please do not hesitate to contact me back if you have any additional questions, I'll be here if you need anything else.

See you around.