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Fitbit Ionic and OnePlus 7

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‎08-02-2019 00:00

‎08-02-2019 00:00

It seems that syncing is not working anymore, because I just bought a new phone (OnePlus 7). Is My Ionic almost useless now of what to do? Phone is not able to find My Ionic.

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‎08-02-2019 00:33

‎08-02-2019 00:33

It might be your new phone that's the problem. It isn't showing on the list of supported devices at www.fitbit.com/devices

 

This means that either it's been shown to not work or it hasn't yet been tested by fitbit. I did a quick search of the community boards but could see any posts that clarified the position. 

 

Do you still have your old phone? If so, make sure it doesn't still have a link to the fitbit in its bluetooth settings as this could be blocking connection to your new phone.

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