help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic died while charging, will no longer turn on.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-29-2019 15:00

‎05-29-2019 15:00

Received a notification that the battery was low, so went to charge it; came back an hour later and it won't turn on or charge anymore. Searched through these forums and tried several of the tips, called customer support and did all of the cleaning and button holding they asked me to do. Still nothing. All they could offer me was 20% off another device or 40% off another Ionic. I think not, please just fix the issue or at least figure out what is causing this. I have only had this Ionic for 16 months.

Best Answer
0 Votes
1 REPLY 1

‎05-30-2019 15:27

‎05-30-2019 15:27

A warm welcome to the Community @LunaxRose. Thanks for sharing your experience in the forums. 

 

Your feedback is appreciated, Fitbit is always working to provide you with the best customer service. Rest assure that our Support team reviews each case individually and the option that's provided is based in the Fitbit Warranty. 

 

Let me know how it goes. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes