Fitbit Ionic - doesn't work well

[mclato]

Hello,

Yesterday my Ionic stopped working with me. after charging when I put it on my wrist i noticeg:

- steps are generated automaticly

- HR doesnt work

- watch is light on pernamently

Generaly wachthasbroken down.

I tryed to set the watch ones again. Even I made reset. Watch still isnt work properly.

Dear Fitbit. I bought watch on 15th May 2018. Shop where I bought is no longer functional. My watch has warranty. I come from Poland. I have an invoice. What I should do now ?

Moderator edit: Subject for clarity.

[GraceGFitbit · Accepted solution]

Nice to see that you're digging into the Fitbit Forums @mclato, let me give you a warm Welcome to our Community. Thanks for tried to troubleshooting this issue and for all the information you provided us. It will be a pleasure to help you. 

First of all to better help you could you please give me more details about what do you mean with "- steps are generated automaticly" and what exactly are you experiencing with the Heart Rate data? 

Please keep me posted with the outcome!

[mclato]

Hello Grace,

Steps are generated automaticly - I mean that during doing nothing - sitting on a chair - the number of steps is groing pernamently itself.

I tryied to do everything. I changed the software setting,watch restart few times, back to factory setting.

I had to back and apologise my old Fitbit Blaze 🙂

[GraceGFitbit]

Thank you very much for your answer and those troubleshoots you had try to resolve this inconvenience @mclato. 

Is this happening only when you're wearing it? Sometimes this happens as a result of a fan or anything that may have been buzzing or vibrating on the same surface that Ionic was placed on while charging or not being worn. If this is the case, please try placing Ionic on a different surface without any vibrations and check if the same persists. 

Thanks for all your patience and efforts into this matter. Please keep me posted!