Fitbit Ionic feedback

[BrendonKenward]

I’m reading a lot of complaints on the Fitbit Ionic. I am looking into purchasing one, can someone please advise of what issue/s they have experienced?

Moderator edit: Updated subject for clarity.

[Stacigirl]

Staci

[pdubb]

i got a versa for my birthday.  i decided to take it back and get an Ionic.  Well, It stopped charging and it will not reset.  i looked on youtube and various other places to get an answer and i didn't get one to help me.  i'm returning it today and will try the Versa again.  If this doesn't work, i'll get the

[Cristhov]

I’ve been going hiking every other day. My fitbit Ionic doesn’t count the elevation correctly. With my older charge hr, charge 2, and apple watch I get around 120 stairs elevation. But ionic shows 40 to 50 stairs for the same exact trail. I contacted fitbit customer service. they instructed me how to remove the device from the smartphone, then turn the ionic to factory reset. But nothing has been solved my problem yet!

[RussC]

I do not what to say. I bought one less than a year ago really excited and to say i am disappointed is an understatement. I may be alone but i dont think so reading these forums.The ionic started to just turn itself off and was difficult to get back on. I had to attach it too the laptop mess around with which usb port it wanted to work with. Eventually i got it back to life. Now 10 months on its still turning itself off. The screen brightness is dimming and fading and now again today its switched itself off yet again and i cannot re start it. The screen has started to develop a white surround internally and to be honest THIS ionic is not fit for purpose and i want my money back. Never anyone to actually talk to and put it right and you have to go on these forums and find out how to repair it yourself. Supposed to be enjoyable experience but noting like it. Leave you to judge whether you want one of these ...........................................

[Katrece]

I ended up writing them a two page letter and expressed my disappointment.  They got back to me and offered me (free) the Versa and a new Aria 2 scale.  I took them up on their offer and I kept my Ionic.  Agreed, they should have never put the Ionic on the market with so many problems with it.  I hope it can be resolved with a software update.

[JLfaith]

I am on my second replacement in 8 months.  The watch seems to act up.  It turns on and spins through all of the workouts until it's out of batteries.  Replacement.  Within 2 days I went to Aqua Fitness and again it turned on and off running through all the workouts and then went black.  It seems it does like water.  Go figure.  That's what I bought it for.  Waiting for the second replacement.  It's interesting how they want you to purchase another watch at 50% off or a replacement.  I spent $300.00 I should get a replacement that works.  If the next one does not work, I feel they are waiting for my warranty to expire and tell me too bad so sad.

[Katrece]

I hope it gets resolved.  So frustrating. 

[Crazy_Hoarse]

Perhaps I am just jinxed, but I would never again buy the Fitbit Ionic. I'm not against Fitbit per se because I wore the Zip for several years. The only reason I'm not still wearing it is because it became a road casualty when it slipped off me and got crushed by a car. Since my wife purchased the Ionic for me at the end of March of this year, I have had to replace the watch three times. Yesterday my fourth tracker died. My wife purchased the Ionic for me because it can be used in water, and it seemed to work very well for the first half year. I don't know whether usage in the water triggered the multiple failures. Something certainly did. Perhaps Fitbit is trying to do too much. The Ionic supposedly can also be used to store music and pay bills. Whenever something becomes too complicated, perhaps maintenance become a much greater issue. Fitbit offered to send me a fifth tracker, but my last two just went into the trash. Perhaps Fitbit makes good, but less complicated trackers that continue to work for a long time.

[RussC]

Totally agree. I'm disgusted with the service. Mine is totally useless and
to be honest I have given up with the support network. To be honest with
technology like this still embryonic the manufacturer has a responsibility
to the client. This watch I have is not fit for purpose and now
disguarded....... I am now considering a different brand. Unless Fitbit can
come back to me and make me a happy client I will continue to express my
disappointment dissatisfaction and show how a failure this unit is. The
watch I have is not fit for purpose. Beware of the watch and beware of the
lack of understanding from support...... Apologies for being so harsh but I
can't fail to feel let down and to be fair its bordering on theft.

[SantiR]

@RussC @Crazy_Hoarse Welcome to the Fitbit forums! Thanks for taking the time to share the different experiences you had with Ionic and for sharing your feedback regarding customer support too.

It's unfortunate to read that the solutions provided were not the best for you. Fitbit keeps looking to improve your experience so your input is very important. If you keep your contact with customer support I'd recommend sharing your experience and steps tried so they can provide more solutions to get you back on track.

Keep me posted! 

[Rickker]

I bought an iconic in Dec. 2018. After just three weeks it started having difficulty syncing. It would start the stop then start again. I reset the unit deleted the app everything to fix the issue. It eventually stopped syncing at all and would not even connect to the Fitbit app. The worst part wasn’t so much the defective iconic as it was my frustration with customer service. I speak English. It appears no one in their customer service department does. I had to call five times in a four hour period and had to have the rep repeat things over and over. Even phonetics spelling was not helping. I am waiting for a replacement at this point but doubt I would ever buy one again. Attempts to contact Fitbit Corp resulted in getting connected to a

mail box that was full! Really. 

[Dewana]

We have had the same problem.  The ionic was the biggest waste of money.  I even spoke with a supervisor they refused to do anything about the Fitbit not working.  I was told the best they could do is give us a 40% off a new one. Over the years we have purchased over 10 Fitbit for family and friends.  We will not be giving our business to them any longer . whatever you do don't purchase a ionic it is a piece of junk. 

[Giampi71]

Best smartwatch I ever owned is the Fitbit Ionic, not a single issue since November 2017. Yes, there are functionalities not yet implemented but they were not advertised so for my use this is perfect.

[mhpiazza]

That seems almost incredible. I have had issues from the very first day I have had this watch. In fact, this is the second Ionic I have owned because I was certain the first one was an anomaly. But, unfortunately, the replacement watch has just as many problems as the first.

[johneric8]

I know about 10 people who bought ionics and they all failed within 13 months. I had two fail in 13. I guess you must be living right or living in a biometrically sealed bubble.

[Surfer1]

I was excited about the fit bit ionic and enjoyed some use helping me get fit. Although very short lived my first one died after 24hrs and the next one didn't last much longer. Very disappointed. Perhaps I may try the versa my wife's seems to be working ok. Poor form for a $300 watch. I Would not recommend buying one.

[RussC]

Don't or why bother with another one? Switch to Huawei. Fantastic value and
actually do the job and are fun rather than frustrating. So giving away
your hard Earnt cash when a company cannot even bother to have the courtesy
to refund or renew.....

[Mbalenz]

I’m also sure @SantiR as an employee of Fitbit is an opinion you can trust ...... I’m sure they look after their employees but for those that buy the product, the service is none existent 

[Ravy]

I have had 3 Ionic's in the last year. You are having issues which you choose to keep in house. I get it, but it's time to come clean and just admit you guys pushed this out way too soon before proper testing. Fitbit is a good company, but you can't rush products out the door just to make a buck. That's how you lose business. You have a battery issue and a software issue. I'm not real happy about it. The company has done there best to make it right with me and I appreciate that. But you need to fix these problems, and fast.

[RussC]

What feedback did fitbit send to you?
They just do not want to know