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Hey there @monionic, thanks for stopping by! As per the description of your post, it seems that your Ionic is not charging properly due to insufficient power source.
First of all, let's make sure that your battery is being charged when it's connected to its charger. Have you checked if the contacts on your tracker or charging cable are not dirty? Dust and debris can accumulate over time and prevent a charge. Try cleaning them by following these instructions.
I'm wondering, where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub.
If so, plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
Hold the other end of the charging cable near the port on the back of the watch until attaches magnetically.
Charging fully takes up to 2 hours. While the watch charges, you can tap the screen or press any button to check the battery level, but it seems that the screen doesn't come up at the moment so I'd recommend waiting those 2 hours and then go for a restart by following these steps.
Best Answer
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey there @monionic, thanks for stopping by! As per the description of your post, it seems that your Ionic is not charging properly due to insufficient power source.
First of all, let's make sure that your battery is being charged when it's connected to its charger. Have you checked if the contacts on your tracker or charging cable are not dirty? Dust and debris can accumulate over time and prevent a charge. Try cleaning them by following these instructions.
I'm wondering, where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub.
If so, plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
Hold the other end of the charging cable near the port on the back of the watch until attaches magnetically.
Charging fully takes up to 2 hours. While the watch charges, you can tap the screen or press any button to check the battery level, but it seems that the screen doesn't come up at the moment so I'd recommend waiting those 2 hours and then go for a restart by following these steps.
Best Answer