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Fitbit Ionic is dead

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‎10-10-2021 00:19

‎10-10-2021 00:19

My Fitbit ionic is dead. The battery was drained out so it got switched off. I put it on charge but it didn’t show the charging logo. I left it charging for 8-9 hours and tried to restart but it didn’t. I tried with other cable, cleaned the ports , adapters but nothing worked. I tried even my laptop to charge but no luck.. 

This happened with my Ionic watch before also. But after few days, it started charging again automatically.. but this time all over.. It is dead since 1 month.. I tried all options. Like pressing all three buttons for 15-20 sec, clean ports, changing cable.. all wasted.. I am very disappointed with the watch quality now. It worked just for 2 years. And now customer care is telling buy new watch and it can’t be repaired.. WTH.. 

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‎10-10-2021 07:47

‎10-10-2021 07:47

Welcome to the Fitbit Community, @IonicUser08.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and appreciate your feedback. Since you already contacted our Support team regarding the same issue before, I recommend contacting them back to confirm that all troubleshooting has been done. I am sure our Support team will do their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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