Fitbit Ionic is not syncing properly

[Ksk259]

I got this ionic for a gift for Christmas and I bought an apple watch for my daughter. They were about the same price. My ionic has trouble syncing almost everyday..., if I could I would trade it for an Apple watch, she never has problems with it...sad, my kids soent a lot for it

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @Ksk259, hope you're doing great!  I'm sorry to hear about the syncing inconveniences you've been having with your Fitbit Ionic. Syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.

• The Fitbit app is installed on a supported iPhone. 
• The latest version of the Fitbit app is installed on your phone.
• The software on your iPhone is up to date. To check, tap Settings > General > Software Update.
• The Bluetooth setting on your iPhone is on. To check, tap Settings > Bluetooth.
• Your iPhone isn't managing other Bluetooth connections.
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. 
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. For instructions see the Apple help article.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your iPhone. For instructions see the Apple help article.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone and try to sync.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and experience based on that feedback.

We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers.

Give this a go and let me know how it goes!