Fitbit Ionic is stuck in a boot loop

[GerardG]

My fitbit's ionic recently concluded a firmware upgrade. After that it stopped syncing to my phone and I noticed that the ionic Bluetooth was disabled.  After reviewing some Fitbit support messages, I unpaired my ionic from the Fitbit app and did a factory reset which is now stuck boot loop.. The only thing that I can try is a factory reset (three button minus right bottom release after 15s and vibration) and it doesn't seem to work at all. Tried it over and over many times. It never shows up to pair and is constantly stuck at the splash screen. 

[melannpan75]

This is happening to mine too. I hadn't used it in a month or so, and went to reconnect it with my phone.  The app said it needed and update. While trying to download the update I got an X on my ionic screen saying the download failed. This happened several times. Finally I tried a reset thru the Ionic. It got stuck in a reset loop. After that I tried the hard reset with the bottom 2 buttons. That was last night and tonight its still stuck in a loop. I tried using the 3 buttons, and the icon does go away but it never vibrates. As soon as I let go of the top 2 buttons it starts the reset loop again. Can any one offer some other help?

[RicardoFitbit]

Hi @GerardG and @melannpan75, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this matter can be for both of you. Since the restart process didn't resolve your issue, I recommend you to follow the next steps to perform a factory reset or to confirm that you took the correct steps to do so:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

Let me know if you have any additional questions, I'll be around. 

[melannpan75]

I tried the factory reset several times. I press all 3 buttons and the logo
disappears, but I never get the vibration. I have waited over 2 minutes
holding the 2 buttons and nothing happens. I have tried this several times.
I have also had my adult daughters try since they are younger and have
smaller fingers. Same thing happens. I can get the logo to stop, but as
soon as I touch any of the buttons again the loop restarts. It's run
through the loop for days till the battery runs out. As soon as I plug it
in, it restarts the loop.
How do I send my fit bit in for service or request a replacement?
Thank you
Melissa

[thelonelysea]

1. Tried the instructions you give below. They didn't work.

2. Given that the firmware update appear to be the actual cause of the many many issues people are currently experiencing, can you please give the instructions to either uninstall the update or boot it up from a factory reset without the update?

[melannpan75]

Same here. Mine messed up after starting the update. I don't know if it
finished because that's when the loop started.