help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic keeps pausing itself

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-20-2018 12:20 - edited ‎09-20-2018 12:37

‎09-20-2018 12:20 - edited ‎09-20-2018 12:37

I have taken off the auto pause on both the watch and the mobile app, but my Ionic still keeps randomly pausing itself during exercise. I primarily use it for cycling and rarely ever stop whilst i am out. So the fitbit is pausing itself whilst i am on the move. Please can someone help? At the moment I class it as the most useless piece of kit i have ever bought and is currently due to go in the bin unless i can get this sorted. Thanks in advance

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-21-2018 08:14

‎09-21-2018 08:14

Hello @DuncanAynho and welcome.  Since you have the "Auto-Pause" feature turned off, let me add a suggestion that you perform a "RESET".  Go to any app screen (other than the clock face screen) and PRESS and HOLD the Left and Bottom Right buttons simultaneously, holding them both down until the Fitbit Icon appears and then releasing.

 

Hopefully this will alleviate your issues and get you pause free on your bike!  Please post back if you need any further assistance and Keep on STEPPING!

Community Council Member

Gunny | Richmond, VA (USA)

Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10

Take a look at the Fitbit Help site for further Assistance & Information.

View best answer in original post

Best Answer
2 REPLIES 2

‎09-21-2018 08:14

‎09-21-2018 08:14

Hello @DuncanAynho and welcome.  Since you have the "Auto-Pause" feature turned off, let me add a suggestion that you perform a "RESET".  Go to any app screen (other than the clock face screen) and PRESS and HOLD the Left and Bottom Right buttons simultaneously, holding them both down until the Fitbit Icon appears and then releasing.

 

Hopefully this will alleviate your issues and get you pause free on your bike!  Please post back if you need any further assistance and Keep on STEPPING!

Community Council Member

Gunny | Richmond, VA (USA)

Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10

Take a look at the Fitbit Help site for further Assistance & Information.

Best Answer

‎09-28-2018 02:12

In response to GySgt_Seidell

‎09-28-2018 02:12

Many thanks. This seems to have worked. I will let you know if it goes back to its old tricks. Thanks for your help

 

Best Answer
0 Votes