Ionic battery not holding

[Penelopé]

Hi,

The past 3 times I went MTB cycling my Ionic just dies on me. First time I thought I might have forgot to charge the previous night, but then it happened again. The last 2 times my battery life showed 90% or more. Close to 2 hours cycling it just dies. Usually I also get an email warning that my battery level is low, but all 3 times I didn't get an email. I went road cycling in March and the battery lasted more than 4/5 hours and still the battery didn't die after my 4/5 hours race. I bought this device beginning of this year. I also update it regularly.

Hope to hear from you   

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @Penelopé, it's nice to see you here! Keep in mind that the length of time your Fitbit device operates on a full charge depends on how frequently you use it and various settings. 

Consider these tips when you want to conserve battery life:

• Make sure you're charging Ionic fully each time. It can take up to 2 hours to charge your watch. 
• Turn off All-Day Sync in the Fitbit app because it increases battery drain on both your watch and phone. Note that if you turn off All-Day Sync, certain apps including Weather won't work since data isn't being sent from the Fitbit app to your watch:
  
  1. From the Fitbit app dashboard, tap or click the Account icon > your device image.
  2. Find the option to turn off All-Day Sync.
• Turn off the option to wake the screen when you turn your wrist; instead, tap the screen to turn it on:
  • On your watch, swipe right to the shortcuts screen > Screen Wake > Manual.
• If you don't need heart rate data, change the Heart Rate setting to Off. Note that the green LED continues to flash even if Heart Rate is turned off.
• Turn off call, text, calendar, and app notifications if you know you're going to receive many hundreds of notifications. A large volume reduces battery life:
  • On your watch, swipe right to the shortcuts screen > Notifications > Off.
• Charge your watch more often if you play music, exercise with GPS, complete Fitbit Coach workouts, or use the music controls frequently.
• Don't receive reminders to move every hour. To get fewer reminders, make sure you walk 250 steps each hour, change the number of hours you want your stationary time monitored, or turn off the feature on days you don't need it.
• If you have many silent alarms set, consider deleting some. Each alarm you add up to the maximum of 8 reduces battery life by a small percentage. 
• Shut down Ionic when it's not in use. 

Hope this helps, keep me in the loop! 

[Penelopé]

Hi,

Thank you for the reply. What you have mentioned is not what the problem is. Like I said, early in this year I was able to use my watch for an race that was more than 4 hours long. I haven’t changed anything on my watch... Why was it able to time a race for more than 4hours and still have battery life left after that but now when I want to use it for an mtb excersise that is 2/3hours it just dies on me before it reaches 2 hours... not even given me the email warning that the battery level is low...

hope to hear from you