Fitbit Ionic no longer connecting

[KPeter]

Hi, I have a Fitbit Ionic and since the last full recharge it has failed to sync with my phone. I followed all the instructions, turn off/on my phone Bluetooth, unpaired, reinstalled the Fitbit App and even factory reset, I have done this on two phones and two laptops all with limited success. Intermittently it does pair with my device but then disappears a short time later, but not before I manage to upgrade its firmware to version 27.70.8.0. Has anyone else see this and if so how has it being resolved?  

[phinnc]

Same issue and cannot get a resolution. Very annoyed

Moderator edit: format

[Kcharmer]

Mine started doing the same a few days ago. It randomly syncs like once a day, then stops. Nothing works. For the money we pay for this you'd think it would work without flaws.

This also happened during the last Ionic update about 2 months ago, same thing happened. I stopped using it, then after my phone firmware updated I was able to re-install it on my phone and it worked great until a few days ago. There's no updates at this time on my phone or the fitbit watch. My next one will NOT be a fitbit product I can guarantee you.

[AndyCS]

Same issue, also reported. Looks like many people effected. 

[PaulMe]

Just read this thread and checked my Ionic. Last synced 11 hours ago.

I fix these syncing issues every day or two on my Android 9 phone by going into the phone settings>Apps & notifications. go into the Fitbit app and hit Force stop. back out and restart the the app and attempt a sync. May take several attempts to sync.

Works for me everytime - although occasionally I have to force stop the app a second time.

[Chennie]

The same thing happened to me 2 months ago.
first run the update my ionic, the screen immediately dimmed and totally off.
then because it is still under warranty, I can replace a new one.
So an update for my new ionic, it is recommended to use wifi connect and it's done.
I hope this is useful for you.

The firmware update may still have many bugs. so please to fitbit always attention when update.

[KPeter]

This was one of the first things I tried as it was how I resolved sync issues previously but now I'm finding that this does not work and no matter how much I try to re-sync none of my devices, phones x2, tablet or laptop is picking up my fitbit

[KPeter]

So, now my FitBit will not charge and I have heard nothing from FitBit. Does anyone know an e-mail or phone number for fitbit support?

[phinnc]

0800 069 8505 should work. I will warn you though the staff are very
unhelpful and argumentative. Good luck

[Natagoat]

Before you call do your research ive managed to get them to replace my out of warranty ionic because the last update broke it I spent nearly a whole week arguing with different people about it I was even called a liar when I said theyre own community site was full of people complaining of the same problems from the update. To get the success ive had I had to make a report to trading standards and tell fitbit I needed to start their complaints procedure so that i could escalate my case as far as i needed to, if you get no luck here in the uk we can ask for an alternative resolution scheme which is where a 3rd party like trading standards comes in for you and trys to get a fair result I cant say the final step after an a.r.s as fitbit remove posts mentioning it but if you know youre in the right push and push it. Massive companies that are potentially being sold for 2billion cannot get away with this terrible customer service, we shouldnt even be fighting for a fair deal when they make the kind of money they do.

[KPeter]

Hi all,

 A bit of a story to tell, I happened to be in my local PC World store the other day and I saw a notice directing customers with issues with their FitBit devices to contact fitbit on 01 691 7502 (I'm in Dublin, so this is the number to use from Rep of Ire). Since this is the first time I have seen a contact number so I rang it and went through all the diags suggested on this site, as I work in the IT sector and knowing how to "work" with helpdesks I made sure I had all the steps done before hand.

 The upshot was I was asked to remove the device from my app, do a factory reset and re-add the device. I explained that I had already done this numerous times but had not done it in a while, the helpdesk agent was quite insistent I do it again so reading between the lines I duly did as ask and low and behold it has worked, I did notice though that the firmware update is now 27.71.6.19!!!!!. I suggest if you're having this issue factory reset your watch and let it update to the latest firmware.