Fitbit Ionic no longer working

[japristov]

My IONIC battery was low Sunday evening. Charged it overnight yet there is no screen display. it will not turn on at all. i have tried different USB ports and a different cord. Nothing works. Purchased in December 2018. Less than 6 months old. please help! Thank you

[GySgt_Seidell]

Good Morning @japristov and sorry to hear your having problems, but I'm here to assist!  Can you please tell me what happens on your Ionic's display when you connect the Charging Cable to your Ionic?  Of course please make sure your Charging Cable is connected on the opposite end to an appropriate charging outlet.

Please advise and thanks!

[japristov]

There is no display present at all.

[GySgt_Seidell]

Hello @japristov , understand.  Lets try a Factory Reset, you will need to hold ALL three buttons down at the same time and than "AFTER" 12 seconds release the bottom right button.  If you do it properly, you will feel your Ionic vibrate after releasing the bottom right button.  The timing can get tricky, so you may want to attempt this a couple times, if you do NOT succeed on the first try.

Please advise and thanks!

[japristov]

i performed this 15 times. no vibration any time. still no display

[GySgt_Seidell]

Hello @japristov , I have escalated your case to the Fitbit Forum Moderators for review and subsequent action.  One of them should be reaching out to you within the next 24-48 hours.  If you should ever need further assistance, please let me know.  The Fitbit Forums are here to help!

THANKS!

[LizzyFitbit]

Hello @japristov, welcome on board. It's good that the community is growing! @GySgt_Seidell, I'm happy to see you around! Thanks for the suggestions provided to help our new friend.

@japristov, thanks for letting me know about your Ionic, as well for your efforts in troubleshooting it. I've been informed that you already have a case created with our Support Team and they're providing you assistance with this. I'd recommend to reply back to them, so they can update your details and continue helping you.

I'll be around if you need anything else.