Ionic battery life

[Ela91]

The battery on my Ionic won't last 12 hours. I have changed the face, deleted alarms and apps, do not get notifications, do not sync, etc. Still, the tracker only stays on for less than 12 hours before I have to charge. It started doing this since the last software update.

[N8teGee]

Hi @Ela91, welcome to the community.

Have you tried restarting your Ionic by following the steps here? I would recommend performing this procedure a few times and see if that helps with the battery drain issue. 

[Ela91]

Well, now it’s completely off and won’t turn back on.

[T_Fit]

Don't have much hope of Fitbit support helping you @Ela91 .  Fitbit watches are made to fail just beyond their warranty period. I have read up and it is exactly the same scenario for so many purchasers.  There are an incredible number of complaints.
My Ionic battery failed 2 months after the watch’s 365 day warranty period. After going through their support team advice, response from Fitbit was “"we unquestionably want to add more years to the relationship that started when you chose us. The good thing is, you can purchase through our retailers near you, and your purchase will come with new warranty. (www.fitbit.com)."

Fitbit support does nothing & the company takes no accountability for it's defective products.  Share this with the rest of your networks as people shouldn't be duped into spending their hard earned money on a company with such terrible quality products and business practices.

[Ela91]

You are right. They told me to buy a new one. They offer a discount, but I don’t see myself spending that much money again for an Ionic. 

[RicardoFitbit]

Hello guys! I'm here to help, my apologies for the delayed reply. I'd like to first give you a warm welcome to our Community Forums @Ela91, it's nice to see you again participating in our forums @N8teGee and @N8teGee welcome back.

Your feedback in regards the service provided by our Customer Support team and our Fitbit Ionic is appreciated, note that we're always striving to improve our products and services, therefore, the feedback that is submitted from our Community members is helpful for us to evaluate our procedures as reference on the future. Please take in consideration that our Support team move forward with a warranty replacement procedure based on our policies, for more details, please check: Return Policy and Warranty.

@N8teGee Thanks for your restart suggestion, it's always nice to see you around helping other users.

I'll be here if you need anything else.