Fitbit Ionic not charging or syncing

[akhileshiyer]

i bought Fitbit ionic in Nov 2019 and since beginning i am facing issue. Initially it was sync issue which i have been facing continuously. Now for last few days the device is not charging. I have raised compliant multiple times but there is no response from fitbit. Service is very bad. It's not worth buying Fitbit product. And reaching out to customer care is even more difficult. Very disappointed

Moderator edit: personal info removed and subject for clarity 

[DramaQueenDiva]

Hi @akhileshiyer,

Sorry to hear about your troubles.  Since this is an ongoing issue with you, I am flagging your post for moderator attention.

[LiliyaFitbit]

Welcome to the Fitbit Community, @akhileshiyer. It's nice to see you around, @DramaQueenDiva.

@DramaQueenDiva Thank you for your support!

@akhileshiyer I am sorry to hear about the difficulty you're experiencing with syncing and charging your Fitbit Ionic. I appreciate the additional details, I totally understand how you are feeling and I am here to help. I am sorry to hear about your experience trying to reach our Support team. Thank you for your feedback as it helps us to keep improving. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

Let me know if you have any questions.