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Fitbit Ionic not charging

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‎07-09-2019 05:11 - last edited on ‎07-10-2019 14:02 by Fitbit Moderator

‎07-09-2019 05:11 - last edited on ‎07-10-2019 14:02 by Fitbit Moderator

Yesterday evening the Ionic went off and won’t get any power.  It had 80% battery left.   restarts, factory resets, charging over night all result in zero response from the device. Any help?

 

Moderator edit: Subject for clarity 

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‎07-10-2019 14:00

‎07-10-2019 14:00

Hi @Vader32 welcome to the Community Forums, it's a pleasure to assist you with your Ionic device.

 

I appreciate your effort and time troubleshooting your device prior to posting. I've created a ticket for you to receive further assistance directly with our Customer Support team. That said, please keep an eye to your email inbox, spam and junk folders, they'll be in touch with you soon.

 

In the meantime they contact you, let me know if you have any additional questions.

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