help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic warranty - My experience.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-09-2019 13:25 - last edited on ‎07-10-2019 14:33 by Fitbit Moderator

‎07-09-2019 13:25 - last edited on ‎07-10-2019 14:33 by Fitbit Moderator

I have sent my Ionic back twice because it would not turn on or sync. They replaced it the 2nd time after I sent it back.  Now it is doing the same thing, won't turn on or sync. So, the quality of their product is poor.  Who wants to spend $200 every other year for a new watch? I am disappointed in the product's quality and battery life. 

 

Moderator edit: Subject for clarity 

Best Answer
1 REPLY 1

‎07-10-2019 14:33

‎07-10-2019 14:33

Hey @jfhealy it's nice to see you again participating in the Community Forums, welcome back.

 

My apologies for the inconvenience you went through with your Fitbit Ionic, I totally understand how frustrating this matter can be for you. Let me share that Fitbit is always striving to improve our customer's Fitbit experience with our products and services. We appreciate all of the input we receive from our Community Forums because such information help us to evaluate our procedures for future scenarios.

 

Thank you for taking the time to share your thoughts and experience with us, the feedback and your patience with this situation are appreciated. I recommend you to check our warranty policies here for a better understanding of our Customer Support case outcome.. 

 

I'll be around.

Best Answer
0 Votes