Fitbit Ionic not doing sleep stages

[SunsetRunner]

Hi everyone, on my Fitbit app there are no sleep stages and score I have read the tips on how to get them and all of them are correct for me . I thought my heart rate sensor was broken until I checked my previous heart rate data. Does anyone have some tips on how to fix this???😁

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome back to the Fitbit Community @SunsetRunner. Thanks for the details mentioned. I'll be happy to assist you getting your sleep stages. 

I appreciate the research done prior posting and the settings checked. The sleep score is a feature from Fitbit Premium. However, your sleep stages should show in your app, please try the following: 

- Manually sync your Ionic 

- Restart it 

- Try sleeping with your tracker on your non-dominant hand 

Let me know how it goes. 

[SunsetRunner]

The sleep still didnt work. What else could it try??

[SilviaFitbit]

Thank you for getting back @SunsetRunner. Sorry for the delayed reply. 

The following conditions can prevent the recording of sleep phases:

- You record your sleep using the app, instead of the automatic sleep detection of the tracker.
- The battery of the tracker is almost empty when you go to bed (under 25%). This prevents regular recording of the pulse.
- You use the metal bracelet during sleep
- You sleep less than 3 hours.
- The bracelet is too loose or too tight on the wrist. You should be able to put your index finger between the bracelet and your arm without much resistance, so that your pulse is recorded regularly and thus the sleep phases can be recognized.

Let me know how it goes. 

[Poolesyl]

I have same problem.  Mine was working fine until 10 days ago.  I have tried all suggestions   help line was useless.