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Ionic won't turn on but charged

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‎09-08-2019 06:32

‎09-08-2019 06:32

Hi.

I went to bed last night and my ionic had over 90% charge. This morning it will not turn on, just a black screen. I have followed all the community advice for battery issues - cleaning the points, leaving 30 mins, holding the buttons to restart. Nothing. It still in the 12 month warranty, do I need to return it or can it be fixed by me?

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‎09-08-2019 07:28

‎09-08-2019 07:28

Wow, I am experiencing the same issue. Took off my working Iconic last night and when I put it on this morning it was not working. Performed all the troubleshooting listed in forum and Fitbit Support but no response. A totally none functioning Ionic with no response what so ever. Even when plugged in I do not get any response from the device. 

 

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