help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-05-2019 14:50 - last edited on ‎09-06-2019 07:14 by Fitbit Moderator

‎09-05-2019 14:50 - last edited on ‎09-06-2019 07:14 by Fitbit Moderator

With the update, watch is locked.

Tried every suggestion on every board but cannot get Bluetooth to connect.

Returning this piece of junk.

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎09-06-2019 07:17

‎09-06-2019 07:17

Thanks for stopping by @Wfletchr. I appreciate the details mentioned and the troubleshooting tried. 

 

I would like you to confirm you've tried this syncing troubleshooting and if you're receiving the message "unlock my Fitbit device with your phone" please try the steps mentioned here. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎09-08-2019 09:18

In response to SilviaFitbit

‎09-08-2019 09:18

Finally, I was able to sync by moving right on top of the router.  However, after 3 attempts (4 hours total time), the new app will still not load.  It errors out after 98% complete.  Now what?

Best Answer
0 Votes

‎09-08-2019 09:38

In response to SilviaFitbit

‎09-08-2019 09:38

I have had this trouble for three weeks now. I did get it to sync once a week, but now not for almost seven days. What can you do to help? I was told there was a problem between Fitbit and the model of Android I have. Is that ever going to be fixed?

Best Answer
0 Votes