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Fitbit Ionic not installed correctly

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‎10-19-2017 16:44

‎10-19-2017 16:44

When i got the Ionic the other day after the install which i thought went ok i have since noticed that it didnt install correctly. Apps haven't installed can't seem to get them to link up, wifi wont set up. This is the 2nd fitbit i have had troubles with. I am about to give up on fitbit but since i payed $300 for it and now have come back to Australia i need to figure this out. Any suggestions on what is wrong or i can do to fix this problem.

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2 REPLIES 2

‎10-19-2017 19:36

‎10-19-2017 19:36

Try a restart and if that doesnt work, a factory reset. 

Restart hold in left and bottom right buttons for about 10 seconds till the logo appears

Factory reset - go to the settings app and scroll to the bottom.

Let us know if that works.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-19-2017 21:52

In response to NellyG

‎10-19-2017 21:52

I just ended up ringing them and they seemed to fix it with what they done.

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