Fitbit Ionic not responding to button presses or taps

[V_J_G]

I have downloaded the app and it is syncing but I can do nothing else on the watch.

Nothing happens when I press buttons or swipe. 

Screen says 'Hi Get started at fitbit.com/setup but if I try that it says 'We already have a fitbit set up'.

Fitbit says to shut down and restart but I cannot access the settings app (or anything else) on the watch.

Please help.

[SantiR · Accepted solution]

@V_J_G Welcome to the Fitbit forums! Thanks for taking the time to report the situation you are experiencing with your Ionic so far. Thanks for sharing all of those details regarding this.

In this case, you can perform a restart without having to access the Settings app. Please follow the instructions on this helpful article to do this. 

Try that out and let me know how it goes!