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Fitbit Ionic not tracking anything/battery draining

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‎07-25-2020 20:36 - last edited on ‎07-28-2020 15:01 by Fitbit Moderator

‎07-25-2020 20:36 - last edited on ‎07-28-2020 15:01 by Fitbit Moderator

My fitbit ionic tracker has recently stopped tracking Heart rate, steps, sleep data, and battery discharges in less than 24 hours.  I have tried resetting my ionic several times but it has not corrected the problem.  This issue literally happened overnight and i was hoping a simple reset would fix.  Is there anything else i can try?  I am seriously dissapointed as it seems my Ionic is done for after having it for almost a year.  Throughout the years i have had some trackers last for several years without issue and others less than a year.  I really miss my fully functional Ionic.

 

Moderator Edit: Clarified subject

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‎07-28-2020 15:05

‎07-28-2020 15:05

@Zufallj A warm welcome to the Community. Thanks for getting in touch about this. 

 

I appreciate the troubleshooting tried prior to posting. I see where you're coming from. 

 

I've shared your post with our Support team and they mentioned that you already had a case with them, please continue the communication through email, they'll be happy to continue assisting you. 

 

I'll be around if you have any additional questions. 

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