Fitbit Ionic not turning on

[wadey]

I am looking for suggestions/help as my Ionic fitbit is not turning on.  Was given as a gift in May'19 and stopped working in July'19.  Have been trying everthing over the summer, all videos about pressing and holding down all buttons but still not working.  HELP!.   Looks to be a common issue with this watch,

[SilviaFitbit]

Welcome to the Community @wadey. Thanks for the detailed information shared and the troubleshooting performed. 

I appreciate the research done prior posting. If you haven't used your Ionic for a while, it can be that's not charging because the charging cable might have some dust or the pins on the device are dirty, I would like you to confirm you've tried the tips mentioned in this article: Why isn't my Fitbit device's battery charging?

Keep me posted. I'll be around if you need further assistance. 

[wadey]

Thanks for the reponse 

Yes tried this and the issue was it was turning off when charged and since then just doesnt turn back on, not even a glimmer of light from the screen.  

[SilviaFitbit]

Thanks for getting back @wadey. Sorry for the delayed reply. 

I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions.