help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic not working after a swim

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-28-2021 12:35 - last edited on ‎09-03-2021 16:15 by Fitbit Moderator

‎08-28-2021 12:35 - last edited on ‎09-03-2021 16:15 by Fitbit Moderator

I went swimming yesterday morning with my ionic watch on and now it won't switch on. The battery was fully charged and now it won't switch on. As far as I was aware the ionic watch you can swim.with. 

 

Help 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
4 REPLIES 4

‎08-28-2021 21:20 - edited ‎08-28-2021 21:21

‎08-28-2021 21:20 - edited ‎08-28-2021 21:21

Welcome to the Fitbit Community, @HeatherG1.

 

Thank you for the information provided.

 

Since your Fitbit Ionic is water-resistant to 50 meters you shouldn't have any difficulties after a swimming session. To try to resolve battery issues, please follow these troubleshooting steps.

 

Whether you have followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer

‎08-29-2021 10:28

In response to EdsonFitbit

‎08-29-2021 10:28

I've done this and your customer support said due to it being out of warranty there is nothing they can do but only offer me a discount on my next purchase. This is something I will not be doing as you falsely advertise the specifications of your items. 

Best Answer

‎08-29-2021 11:03

In response to HeatherG1

‎08-29-2021 11:03

Thanks for your response, @HeatherG1.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

Please let us know if you have any questions.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes

‎08-29-2021 12:52 - last edited on ‎09-10-2021 18:46 by Fitbit Moderator

In response to HeatherG1

‎08-29-2021 12:52 - last edited on ‎09-10-2021 18:46 by Fitbit Moderator

@HeatherG1

The Ionics water resistant rating is not considered particularly good, in as far as using it for prolonged immersion in water.  Sea water especially can be an issue.

Age and use can also reduce the water resistance.

Hopefully that answer will satisfy community guidelines!

 

Moderator Edit: Word choice

Best Answer
0 Votes