help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic notifications not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-06-2019 23:43 - last edited on ‎09-07-2019 17:29 by Fitbit Moderator

‎09-06-2019 23:43 - last edited on ‎09-07-2019 17:29 by Fitbit Moderator

I bought a little over a month ago, got notifications for several weeks but about a week ago I noticed I stopped getting notified thru vibration that I am

getting a notification. From reading on here it appears that is a bit of a issue, how can I fix this? 

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎09-07-2019 17:35

‎09-07-2019 17:35

A warm welcome to the Community @Msheffield84. Thanks for the details mentioned and the research done prior posting. 

 

Please confirm that you have your notifications set to "on" in the power tray. If it's not "on" please try to set it to on and try again.

 

If it's on but your Ionic is still not vibrating, please perform the steps mentioned in this article: My Fitbit device isn't receiving notifications from my phone. Could you please confirm that your Ionic is vibrating for other things? You could try setting an alarm, hitting your step goal and receiving hourly activity goal. 

 

Let me know how it goes. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes