help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-06-2019 10:05 - last edited on ‎09-07-2019 15:53 by Fitbit Moderator

‎09-06-2019 10:05 - last edited on ‎09-07-2019 15:53 by Fitbit Moderator

My watch has been awful for over a week now. Started off by showing the wrong time, cant find it on bluetooth, wont sink at all, ive factory reset and cant get it up and running, would appreciate any help 

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎09-07-2019 15:57

‎09-07-2019 15:57

Welcome to the Community @Lobr. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry to hear that you're experiencing this. I would like you to confirm you've tried this syncing troubleshooting and if you removed it from your account, you need to set it up again. In case, you're having issues while doing so, please follow the steps in this article: Why can't I set up my Fitbit device?

 

Let me know how it goes. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎09-07-2019 17:54

‎09-07-2019 17:54

Hi Lobr

 

When nothing works, its usually your phone that needs a good reset.

After resetting your phone, and installing any software updates..

 

Re-install the Fitbit App on your phone.

 

One important thing I have noticed that causes issues with syncing, is whatever junk is stored in the App's storage.  As a precaution, on your phone, go to

Settings - Apps - Fitbit - Storage - Clear cache

 

Let us know how you go.

Best Answer