Fitbit Ionic paused does not behave properly

[WinthropDC]

Hi

I tried out the bike exercise tracking for the first time on my new Ionic and I realised that it does not handle pausing correctly.

I paused the recording after about 56km when we arrived at a café for a break. I restarted the recording for the last couple of kms back to the start location.

It shows the speed as zero during this time and the heart rate is recovering as expected.

Looking at the GPS Details view (on Windows PC App), it shows the distance travelled on the map as you move the mouse along the graphs of the speed, heart rates, etc.

But it seems to just estimate the distance by dividing the total distance by total time.  It does not show that I was stationary for about 45 minutes while having a drink.

You either need to pause time entirely and stop recording everything, or base the distance of the actual GPS data.

See attached screen shot below:

[WinthropDC]

Bump: Any comments?

[bbarrera]

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@WinthropDC wrote:

I paused the recording after about 56km when we arrived at a café for a break. I restarted the recording for the last couple of kms back to the start location.

...

... 

But it seems to just estimate the distance by dividing the total distance by total time.  It does not show that I was stationary for about 45 minutes while having a drink. 

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@WinthropDC I'm a little confused, the activity title bar in screen shot shows:

Bike 8:32, Sun, Ocrt 22, 2017 58.82 km 2:40:48 min 21.9 kph

that appears to be correct from your description.

Hmm, are you referring to the 47.3km on the map? From your description that should be 56km. Yes, that portion looks wrong. I don't have an Ionic to confirm, however I looked at a walk recorded using MobileRun, and from web dashboard I can toggle between time or distance (removes stops) and no errors in mileage marker on map.

What happens if you view ride in web browser? I'm assuming "Windows PC App" means there is a Fitbit app on Windows, and that you may see something different in a web browser.

[WinthropDC]

@bbarreraThanks for responding.

Yes, I was talking about the Windows App (Both PC and Mobile) and the moving distance marker. I can move around the paused section where the speed is 0 km/h and the distance keeps increasing.  It is just an average of total distance divided by the whole graph and has no relation to reality and completely ignores speeds.

Interesting that on the web interface, the paused section has been removed from the graphs and the distances look correct.

Does your iOS app work?

Hey Fitbit, please fix the app for Windows.

[bbarrera]

On the web interface you can toggle between distance (paused section removed), and time. In the "time view" I can see the paused section:

the Time vs Distance control is in the upper right of my screenshot.

On Fitbit's iOS app its not possible to scroll thru activity. I use other apps that support scrolling thru an activity, and its never been available on Fitbit iOS app as far as I know (just checked again to be sure).

[WinthropDC]

I found the time/distance switch. The app does not seem to have that.

Even when I switch to the time view, the distance marker stayed at the same distance for the paused period at the cafe.

So the website is working correctly in both views. It is just the app that displays it wrong.

Thanks for pointing that out.

[bbarrera]

@WinthropDC happy to help. You might want to report directly to Fitbit support, and point them to this thread. You could also post on this forum:

https://community.fitbit.com/t5/Windows-10-App/bd-p/winphone

and alert a Fitbit moderator like RickyFitbit or TristanFitbit (or someone else that posts on Win 10 forum).

[WinthropDC]

Done

Here is the new thread

https://community.fitbit.com/t5/Windows-10-App/Windows-10-App-does-not-handle-GPS-Pausing-correctly/...