Fitbit Ionic refund information

[KeerthiR]

Dear Team,

I hope you're doing well over there!

I've been facing pairing issues with my FITBIT IONIC for the last 2-3 months. And I tried multiple times connecting to the customer care over the chat or call but nothing has worked out. I attached the screenshots for the same. 

Lately I came to know about its recall of the device. Kindly help me with the process of refund.

Please do the needful as soon as possible.

Regards,

Keerthi

Moderator Edit: Clarified subject and Formatting. 

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @KeerthiR. I'll be glad to assist you with your Fitbit Ionic recall inquiry. Thank you for mentioning that you have tried contacting customer care and for your screenshots. 

Fitbit Ionic has voluntarily been recalled. Please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.