Fitbit Ionic refund

[AndreaBabler]

Hello, 

I registered the watch on the refund website on the 12th of November 2023. I followed the process and got the verification reference. I knew there was a 4–6-week delay before the refund would be received. 

I contacted Fitbit support after 6 weeks multiple times and I haven't received a proper answer. They told me that my refund had been approved and that I would receive an email at any time, but after more than 11 weeks I haven't received anything. I have also checked my spam folder and there is nothing there. My fitbit was deactivated and I have been almost 3 months without a watch. 

I would greatly appreciate an answer as contacting Fitbit support has proved unsuccessful.  

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @AndreaBabler. I'm sorry to hear that you haven't received your Fitbit Ionic refund. 

Please contact our team again for more information about Ionic refund, they will provide you with the proper information. Visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.