Fitbit Ionic's battery drains quickly

[joew2444]

Hello, My fitbit Ionic worked great for the first 8 months now sometimes it continuously counts steps.Also the battery drains with in 3 to 4 hours. Is this issue common or could it just be a faulty Ionic?

Moderator edit: updated subject for clarity.

[WendyB]

Welcome to the forums!

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

[AndreaFitbit]

It's nice to see you here @joew2444. I'll be glad to assist you with your Ionic's battery drain issue. 

I recommend to change your charging power source and to follow the steps from help article Can I improve my Fitbit device's battery life?

When does your device continuously count steps? Is that a recurrent issue, does it happen at some time of the day or sporadically? Are you doing some activity when this happens?

Thank you for your help @WendyB!

I'll be waiting for your response. 

[joe2444]

It counts steps always and continuously. Until the battery drains. Even while charging 

[AndreaFitbit]

Welcome to the forums @joe2444. I'll be glad to assist you with your Fitbit step count inquiry. 

In order to assist you could you please tell me if there's a surface wit vibrations where you charge your device. 

I'll be waiting for your response. 

[joe2444]

No vibration when charging it is just always counting and drains in 2 or 3 hours

[AndreaFitbit]

Thanks for getting back to us @joe2444. I apologize for the delay on my response and will be glad to continue assisting you. 

I've created a case on your behalf and a Customer Support representative will assist. You can check your email. 

Keep on visiting the forums.