Fitbit Ionic screen glitch

[Korbenk07]

My Fitbit ionic is having some issues with charging and the screen is very pixelated. I have tried a reset but nothing has worked. It only turns on when plugged in and the screen shows white and pink when it’s on. You can still scroll through the Fitbit but it’s very difficult to make out.

 

 Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @Korbenk07  the Ionic is being voluntarily recalled - click to learn more

[Korbenk07]

So does that mean the watch is unfixable and I can get a refund for a different watch?

[Odyssey13]

@Korbenk07  you read the article? You have to submit a claim with Fitbit and they will issue a refund.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Korbenk07. Thank you for sharing your Ionic screen query.

As @Odyssey13, mentioned, currently there is a Voluntary Safety Recall of Fitbit Ionic Smartwatches and won't be more updates. For more information, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.