Fitbit Ionic screen won't turn on

[anniebe27me]

Hi, 

• A couple days ago my screen became dim and had lines running thru it. I reset it did some terrible shooting, cleaned the ports and it began working again just slightly dimmer. Then this evening it went completely black and nothing is working it will not turn on I have charged it done everything I could think of the screen is completely black still and it won't sync to my app.

[SunsetRunner]

Try a Restart and do it several times if necessary.

[anniebe27me]

I have done it several times and it will come on briefly with lines running thru it or black and white then go off again. Now it went from 100% charged at 0700 to 1100 0% battery

[SunsetRunner · Accepted solution]

Contact Customer Support.

[SilviaFitbit]

@anniebe27me Welcome to the Community. Thanks for the restart done. 

In this case, I've taken the liberty to create a case on your behalf with our Support team and they will continue assisting you through email, please check your inbox. 

@SunsetRunner Thanks a lot for your advice. 

I'll be around if you have any additional questions.