Fitbit Ionic shuts down randomly by itself

[Nytmare]

Hello all,

I have pre-owned ionic for 2 months now. It was working great until 2 days back

 I noticed that it was shut. First i taught that battery is empty so i put it on charger but no sign that is actually doing anything. I left if 2 hours on charger, maybe was fully emptied so needs a little more juice. After 2 hours, i managed to start it,but it shut down again in about 2 hours. When i tried 2 buttons nothing happend, with 3 buttons i started shortly,but again shut down. Next 15min i i left it to rest on charger again and tried 2 buttons, now it started,so i went into settings to factory reset. Done it all, removed ionic from app,install it again but after 2 hours it again shut down.  I restarted it again and it again shut itself down.

I saw plenty problems of this kind but most of it is marked as solved with replacing ionic or no reply at all. My warranity ended with previous owner so i dont have that luxury. Is there any software-based way to fix this? Thanks

Moderator Edit: Clarified subject

[SilviaFitbit]

@Nytmare A warm welcome to the Community. Thanks for the detailed information shared. 

I appreciate the troubleshooting tried prior to posting. It's pretty weird that your Ionic is shutting down by itself. Since you've exhausted all the possible troubleshooting, I could create a case on your behalf with our Support team and they can check your available options. 

Looking forward to hearing back from you. 

[Nytmare]

Thanks Silvia, please make a case with support team. I really hope that they could help somehow.

I happen several times more, shutdown by itself,last time i didnt even tried  to start it,it went off and screen strated blinking when battery came to 0% . I put it on charger and thats it. No sign of charging or anything.

[SilviaFitbit]

@Nytmare Thanks for getting back. 

I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you.   

I'll be around if you have any additional questions.