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Fitbit Ionic stopped counting steps

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‎07-17-2019 11:18 - last edited on ‎07-18-2019 13:26 by Fitbit Moderator

‎07-17-2019 11:18 - last edited on ‎07-18-2019 13:26 by Fitbit Moderator

This is the second time I have had issues with the IONIC in the past 6m, it had stopped charging so they replaced it. Now it has stopped counting steps. It is Zero since yesterday. Any suggestions?
Thanks!

 

Moderator edit: Updated subject for clarity 

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‎07-18-2019 13:24

‎07-18-2019 13:24

Welcome to the Community @divyam. Thanks for the details mentioned. 

 

I would like you to try restarting your Ionic and continue monitoring it. Please reply to the following questions: 

 

- Is it not tracking any data or just steps?

- Is your Ionic syncing to your account? 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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