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Fitbit Ionic stopped working

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‎11-10-2024 12:34 - last edited on ‎11-12-2024 09:56 by Fitbit Moderator

‎11-10-2024 12:34 - last edited on ‎11-12-2024 09:56 by Fitbit Moderator

Hello, my wristwatch, which is the ionic type, stopped working after normal charging, I just connected it to the cable, it works, I disconnected the electricity, it no longer works.

Thanks 🙏 

 

Moderator Edit: Formatting.

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‎11-12-2024 09:57

In response to Odyssey13

‎11-12-2024 09:57

Welcome to the Fitbit Community, @Davids97. I'm sorry to hear that your Fitbit Ionic stopped working and will be glad to assist. 

As @Odyssey13, mentioned, Ionic has voluntarily been recalled and we're no longer providing support for this device. Please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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2 REPLIES 2

‎11-10-2024 12:47

‎11-10-2024 12:47

Hi @Davids97 the Ionic was voluntarily recalled March 2022 and there will be no updates or support for it. Check out this information - click.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎11-12-2024 09:57

In response to Odyssey13

‎11-12-2024 09:57

Welcome to the Fitbit Community, @Davids97. I'm sorry to hear that your Fitbit Ionic stopped working and will be glad to assist. 

As @Odyssey13, mentioned, Ionic has voluntarily been recalled and we're no longer providing support for this device. Please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer