Fitbit Ionic stuck in boot loop

[ksven]

So my fitbit ionic just startet boot looping. Screen turns on and off, logo showing. Holding 2 or 3 buttons does nothing. 

This is like the fifth issue I've had with this watch. From the forums I can see that boot loop pretty much means the watch is dead? 

Fortunately I am protected by norwegian consumer laws. I will get a replacement. 

But in my honest opinion, the fitbit ionic is the least reliable consumer electronics product I have EVER tried. 

I have had so many issues with pairing, Bluetooth, syncing, fitbit pay and now this reboot loop. Very disappointing as I really like the functionality when it works, but my advice for anyone based on my experience is stay away from fitbit ionic 😞

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to see you around @ksven. Thanks for sharing your experience with your Ionic. 

I'm glad to hear that you're receiving a replacement. Your feedback and comments are appreciated, we're always working to assist you and provide you with the best customer service. 

If anyone is having any issue with their Fitbit, you can contact us and we'll be assisting you. Remember that the option provided is based in the Fitbit Warranty. 

I'll be around if you need further assistance. 

[ksven]

The store replaced my Ionic, got a brand new one, so that's good news.

The bad news is the new one will not update. All I get is this screen on my phone:

I have tried 3 different wifi networks. Seems I will have to go with bluetooth update (which will probably take forever).

How is it possible for a supposedly high-tech device like the fitbit to have _so_ _many_ _problems_ with simple things like connecting to a wifi network? 

*edit*. Doing the setup via a PC instead of a mobile phone. For some reason that works better, even though I am using exactly the same wifi network. So an issue with the mobile app, maybe? Anyway, very stressful that this device and the software is so unreliable!

[SilviaFitbit]

Thanks for getting back @ksven. Sorry for the delayed reply. 

I appreciate the screenshot shared and the troubleshooting you've performed in order to update your Ionic. I would like you to try the tips mentioned in this article: Why can't I update my Fitbit device?

Let me know if you were able to set up and update your Ionic.