Fitbit Ionic suddenly stopped working ..

[Sirinsomniac]

Worked fine an hour ago when i checked the time ...Now nothing tired to reset nothing it has now been on charge for 35min and still nothing no vibration to say it is on charge

[Trents2]

Same here. Following for solutions 

[RobHick]

The recent firmware update has totally taken my ionic out.  Can’t charge, restart and chat help have been mostly useless.  Last advice from chat help was “buy another device with a bit of a discount”

Everything was working fine before the firmware upgrade!

[SunsetRunner]

Hi all, try and hold down all 3 buttons for up to 30 seconds to see if this will reboot the device.  You might have to do this a few times if initially unsuccessful. 

[Sirinsomniac]

tried and tried that no solution I HAVE TRIED RESET I HAVE TRIED FACTORY RESET even tried sync with my phone no luck I has been on charge for a number of hours now still no luck ..so im not at fault here

[SunsetRunner]

Hi @Sirinsomniac no-one is saying you are at fault.  If the 3 button reset hasn't helped can you contact Fitbit support here and go from there.  Is it less than a year old? if so it would be then warrantied still.

[Trents2]

Okay i just did the 3 button reset thing and it fired back up and is now taking a charge again. Sync when through just fine.  Weird thing but everything seems to be working correctly again. Again I just held all 3 buttons down at the same time till till it fired back up. 

[Sirinsomniac]

I hear that a lot  of people have had success mine still not working 

[SunsetRunner]

That's great @Trents2 , glad it worked for you.  Could you choose it as the best answer and vote for it as well so other people can find it more easily? thank you.

Unfortunately @Sirinsomniac although it does help the majority there are always some where it won't.  Even my own Ionic (2nd to be precise after the first one failed) suffered exactly the same problem and nothing I do will coax it back to life so I now have a Versa 2

[les.jbennett]

Sort of same here keeps trying to restart and screen only displays for a split second or vibrates for nothing 

[Sirinsomniac]

reset not working screen is blank