Fitbit Ionic turns off

[JackSim]

My fitbit Ionic started to turn off a lot of times everyday. I tried to charge it for more than 2 hours, returned to factory settings, cleaned the charging ports, everything recommended in the troubleshooting... I have to start it back with the two buttons to reset it. When it turns on, the time written is the one where the fitbit turned off. What else can I do?

Moderator edit: subject for clarity 

[Jackson667]

I have exactly the same problem. Anyone got a suggestion? This is quiet a common issue , please suggest me if you find any solution for it My Pasco Connect

[LiliyaFitbit]

Welcome to the Fitbit Community, @JackSim @Jackson667.

@JackSim I am sorry to hear your Ionic turns off. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox.

@Jackson667 I am sorry to hear you're having the same issue. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes. 

[CF506]

I am having the same problem.  4 times in two weeks during runs the Ionic shut off.  Very very frustrating.

[LiliyaFitbit]

Welcome to the Fitbit Community, @CF506.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and recommend following the steps to restart your watch: How do I restart my Fitbit device?

Keep me posted on the outcome.