Ionic won’t charge

[SMT59]

I didn’t use my ionic for several months and now it will not charge even after being plugged in all night.  Other threads suggest letting it charge longer or trying to reset with various button combinations.  None of that has worked.  Can this be remedied?

Moderator edit: subject for clarity 

[Eigenio]

I have a similar problem. When the battery fall to ZERO %, then is almost iomppossible to restart again. It happens me in two ocassion, and only after many tried charging I eas able to restart. However now I cannot restart.

Moreover there is not a place wher find which botton is needed to push for re-sart

WE NEED HELP

[Eigenio]

The other roblem is that FITBITT give no solutions to customers. It is impossible to contact directly by email to a suuport service.

[LiliyaFitbit]

Welcome to the Fitbit Community, @SMT59. It's nice to see you again in our Community Forums, @Eigenio. 

@SMT59 I am sorry to hear your Ionic won't charge. Thanks for trying to resolve this and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

@Eigenio I am sorry to hear you're experiencing the same issue. Thank you for trying to resolve this, I understand how you are feeling and appreciate your feedback. I recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging? In this help article you can confirm the steps to restart the watch. While we’re no longer offering support by email, you can check the options to contact our Support team here. 

Let me know how it goes.