help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic watch issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-31-2019 06:36

‎08-31-2019 06:36

Experienced  technical problem after 18 months. Unable to do a factory reset. I honestly believe Fitbit messed up the firmware on my watch (Update June 2019) Watch went dark with 92% charge. I would never buy or recommend a Fitbit product.

Best Answer
0 Votes
2 REPLIES 2

‎09-01-2019 13:38

‎09-01-2019 13:38

This is a known behavior that many Ionics are going to exhibit. In short, there is no solution and fitbit will not acknowledge the problem. Basically, in the next few days/weeks it will stop working and there is nothing that we can do to solve. Mine exhibited the exact same behavior as you described. Also, unfortunately, this post will be removed because fitbit is trying to "hide" all related problems.

Best Answer
0 Votes

‎09-02-2019 06:59

In response to eduardovk

‎09-02-2019 06:59

I have also posted several reviews on other platforms (Amazon, Bestbuy) to ware customers to not purchase the Ionic watch. Fitbit refuses to acknowlegde the problem, they will lose customers. The word is getting out, CBC news published a story last week regarding the Charge 2 watch - issue with firmware update rendered many watches useless.

Best Answer
0 Votes