Fitbit Ionic won't charge.

[jChaser]

Went for a swim with my ionic on this past Saturday everything was fine.  Went for a run on Sunday morning and it stopped 1/2 through.  Now it won't turn on, and will not charge.  Any recommendations?  Feeling lost without it.

[MarreFitbit]

Welcome to the Fitbit Community @jChaser! Have you tried charging it at least 1 hour? Even if you don't get anything on the screen I'd recommend charging your tracker at least 1 hour to see if the battery icon comes up after that period of time.

Charging fully takes up to 2 hours. While the watch charges, you can tap the screen or press any button to check the battery level. 

If after the 1-2 hours you don't get anything on the display, check if the contacts on your tracker or charging cable are not dirty. Dust and debris can accumulate over time and prevent a charge. Try cleaning them by following these instructions.

How do you charge your buddy? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub.

If so, plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. 

Hold the other end of the charging cable near the port on the back of the watch until attaches magnetically.

I'd also try restarting your Ionic once more by following these steps. 

Give this a shot and let me know the outcome! 

[jChaser]

Hello no none of your recommendations worked in helping me charge my Ionic?  What are the next steps as I miss wearing it and haven't had for a year yet.

[MarreFitbit]

Thanks for following the tips and recommendations provided @jChaser! Since it seems you've exhausted all the steps in order to fix this, I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Point me out if there's anything else I can do for you in the meantime.