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Fitbit Ionic won't sync

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‎06-26-2021 08:33 - last edited on ‎06-26-2021 11:11 by Fitbit Moderator

‎06-26-2021 08:33 - last edited on ‎06-26-2021 11:11 by Fitbit Moderator

I JUST brought this Fitbit Ionic from Macy’s and I have been disappointed since that moment. The device won’t stay connected and it won’t sync. I have tried ALL the tips. Restarting Bluetooth, restarting the app, restarting the watch, restarting phone, redoing the whole set-up… this device is just defective at this point. And I can’t get any help until Monday which is the absolute pits 🤦🏽‍:female_sign: 

 

 

Moderator edit: updated subject for clarity

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‎06-26-2021 11:03 - last edited on ‎09-10-2025 12:45 by Fitbit Moderator

‎06-26-2021 11:03 - last edited on ‎09-10-2025 12:45 by Fitbit Moderator

@myads.junk Welcome to our Fitbit Community. I totally understand how you feel about the connection issue that your Fitbit Ionic has experienced with your phone. By the way, thank you for trying to get this issue resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

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