@Janetannscott Welcome to our Fitbit Community. Regarding the syncing issue that your Fitbit Ionic has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.
In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, try the steps listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally monitor your Ionic and see if the issue gets fixed.
See you later.
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