Fitbit Ionic won't turn on.

[AngelGW]

I've had my Fitbit for 16 mos. I have loved it, and haven't had a single issue. I don't get it wet, even though you can swim with it, I keep it clean, I have never turned it off, and I let it fully charge. Last night, during a round of storms, I was standing under my porch briefly, there was lightning, but I wasn't struck by it, obviously. And I wasn't in the rain, so it didn't get rained on. I noticed later on, when I was trying to check the time, the ionic was off, couldn't turn it on, the green light is off on the underside, my app says device is not registering. I tried holding down  on the 3 buttons for 30sec, and tried charging it, note-it didn't even register a charge. Any thoughts or ideas? Thank you!! 

[AngelGW]

Since what was suggested didn't work and since it is a fit bit issue. Fit bit should stand behind their faulty products and replace them. 

[AngelGW]

I agree!! Fit bit needs to stand behind their products. Shrugging their shoulders, or offering a measly discount is an unacceptable business practice.  I bet Apple wouldn't do that.

[AngelGW]

None of your solutions worked. My fit bit app still say my ion9c was half charge. Clearly the fit bit stopped working for no reason. Fit bit needs to accept that the ionic is faulty,  evident by the stream of comments on this thread, and stand behind and replace the product. 

[AngelGW]

Fit bit needs to replace their inferior product. Simple as that. Shrugging their shoulders or offering a measly discount is poor business practices. Too many people are having problems with their Ionic, all purchased around the same time frame. Right outside of the 1 year warranty. Fishy if you ask me. I bet Apple wouldn't treat their customers like that. 

[SunsetRunner]

Like the others in this thread, my Ionic simply died today. I tried the following which did not fix the issue:

1. holding all three buttons for the allotted time (12 secs)
2. holding the left and bottom button (10 secs)
3. cleaning the contacts on the watch, and charger cable
4. using a different charger and then repeating steps 1 & 2.

Since I had pre-ordered the Ionic directly from Fitbit when it first came out, I know the warranty has expired, and I am not asking for a replacement.  Just thought you'd like to know this particular Ionic survived past your warranty (Yay, Fitbit.)

Ironically, for what it's worth, both my FitBit One and my wife's Fitbit One from 2012 still work, although the batteries do not last very long anymore.

In case anyone from Fitbit corporate reads this: While I was excited to get the Ionic, (Shiny! Full of promise!) my wife was not and simply wanted a replacement tracker similar to her Fitbit One which she could attach to her pocket. My mother (still tracking anywhere from 10K to 25k steps daily) replaced her Fitbit One with a Blaze, then a Versa, both of which she ultimately ended up wearing in her pocket instead of on her wrist.

This has been a rather long winded post for me, so I will end both the post and our relationship regarding trackers.

I sincerely wish you well.

[Agentamer]

I got mine in December and it stopped in April.  Just like yours....just stopped turning on.   I went to bed and it was working and then in the morning it wouldn't work.  It took me a few months to contact them but I just chatted with the company and they didn't even question it, they are sending me another one.  Granted it is because it was within a year period I guess.  I feel bad for those who it stopped working just past the year mark.  Thats frustrating!!!!

[RizzBrad]

Yes I’ve been monitoring this since I replaced my ionic the other day ( see my previous posts as well ) 

my advise is do what I did, take it back to the store in which you bought it, don’t waste time talking to Fitbit as they ultimately want to keep the money. there’s a high chance the store will honour a refund or replacement as most are aware that the ionic devices are faulty. The stores then have to get their money back off Fitbit - so let them do the leg work. Everyday I’m seeing more and more.

it IS getting worse each day, Fitbit need to honour all refunds or replacements if a valid proof of purchase is provided.

you can’t trouble shoot or reset something that is DEAD. Haha. Don’t waste any time.

[RicardoFitbit]

Hey guys, I appreciate your posts @Cmc1967 @Anilvet @Gabika @RizzBrad @mac12530 @Paul_oz @Abhinav_2001 @Allybee @AngelGW @SunsetRunner @Agentamer it's nice to see all of you participating in this thread, my apologies for the delay in responding. 

Thank for sharing this information with us. It's also very important for us to have your thoughts in regards our product and your Customer Support interactions. Fitbit is always trying to provide the best Fitbit experience with products and services. Take in consideration that each scenario is different, but our team takes care of each case individually and provides the warranty options depending on the details of your Fitbit purchase. As per previously mentioned, for any inquiry related to our warranty policies please check them here.

I'll be around if anything else is needed. 

[FletchGolf]

If this issue were a traditional "hardware" problem, the warranty would
come into play. But, It's not.
It is an issue of faulty design of software development, not effected by a
defect in the equipment,but rather a lack of testing and development skill
within the company. (No way to support/update the software after an
erroneous firmware "push" to the watch.

[rgmac]

I am having the exact same problem and have not heard back from Fitbit.  I think this is a great watch although it is my second one with the first being replaced by Fitbit.  Tried all the recommendations on this thread and still the Ionic is dead.  I am going on a 100km bike ride tomorrow morning in the mountains and hope I get a response tonight. 

[Gabika]

Don't hold your breath, they will not help you. All they are saying is that you should buy a new watch, and give you 25% off the retail. I am not spending more money on Fitbit, going with a different brand.

[tfeher]

Last July my Ionic just quit out of nowhere, same as here.  Because I use it for training and didn't want to be without it, I just bought a new one.  It was a good thing I did, as the process of getting the new one took weeks until delivery. Yesterday afternoon, though fully charged, the new one I bought 9 months ago also just quit.  Just like the first one, and just like everyone else, I did all the reset procedures with no results.  Now will be without it again while waiting for the replacement.  Very frustrating.