Fitbit Ionic

[christinaf1]

So my tracker stopped tracking everything on the screen, but it shows the numbers in the app. I have the time and date but all the stats read as undefined. I have removed the pairing and re-paired the device to the app, i have turned the watch off and on many times. I did not do a factory reset as I am not sure how to do that one. Anyone have this occur and how did you fix this?

[NellyG]

Try a factory reset usingbthe buttons. If that doesnt fix it you will need to contact Suppprt (link in my signature) Let us know how you go 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.